Privacy Policy
Your privacy is important to us.
Last updated: March 2025
Welcome to Fragencia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. We respect your privacy and are committed to protecting your personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
Contents
1. Collection of Your Information
We may collect information about you in a variety of ways. The information we may collect via our website includes:
Personally identifiable information, such as your name, email address, telephone number, and company information, that you voluntarily provide to us when you submit our contact form, subscribe to our newsletter, or otherwise communicate with us. We only collect personal data that is necessary and relevant for the specified purposes.
Information our servers automatically collect when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed.
We do not collect or store financial information, such as credit card details, on our website. If any payment is required, it will be processed through secure third-party payment processors.
User information from social networking sites, including but not limited to Facebook, Instagram, LinkedIn, and Pinterest, if you connect to or interact with our services through these networks.
2. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our website to:
- Process and respond to your inquiries and requests
- Create and manage your account
- Fulfill and manage orders for our products and services
- Send you newsletters and marketing communications about our products and services (only with your explicit consent)
- Improve our website and services
- Increase the efficiency and operation of our website
- Monitor and analyze usage and trends to improve your experience
- Notify you of updates to our website and services
- Comply with legal and regulatory requirements
We will only process your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. We will notify you about any new purpose for processing.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
We may share your information with business partners to offer you certain products, services, or promotions, but only after obtaining your consent where required by law.
We may share your information with third-party service providers who perform services on our behalf, including order fulfillment, payment processing, data analysis, email delivery, and customer service. These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We may disclose your personal information for any other purpose with your consent.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
5. Your Data Protection Rights
Under Swiss data protection law and, where applicable, the GDPR, you have certain rights regarding your personal data. These rights include:
- Right to Information: You have the right to request information about the personal data we hold about you.
- Right to Access: You have the right to receive a copy of your personal data in our possession.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to Erasure: You have the right to request that we delete your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days. We may request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
7. Third-Party Websites
Our website may contain links to third-party websites and applications. Once you click on such a link, you will be directed to that third party's site. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to read the privacy policy of every website you visit.
8. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us so we can take appropriate action.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
- Email: info@fragencia-hotels.com
You have the right to make a complaint at any time to the Swiss Federal Data Protection and Information Commissioner (FDPIC), the Swiss supervisory authority for data protection issues.
This document was last updated on March 10, 2025.